Welcome to the RTA user support portal. We’ve designed these pages with the current user in mind. We’ve included answers to the most frequently asked questions from our customers, a list of the latest software changes, training information, and more. If you don’t find what you need on these pages, please let us know!

SUPPORT FAQ / KNOWLEDGE BASE

This section contains some useful FAQs in various categories. Check here before submitting a support request.

SUPPORT REQUEST

Can’t find your answer in the tech tips? We’ll be happy to assist you in any way possible. You can submit your question to our helpful support staff using this online form!

TRAINING

RTA offers a variety of in-person training class options, online training, and training videos. Read through the class descriptions to see which option best meets your needs.

DOWNLOAD FILES

You can now download updates for your RTA software as well as other recommended utilities from third parties. You can install the latest maintenance releases of RTA directly from the website…no need to download and install.

JOIN OUR EMAIL LIST

We want to hear from you! Add yourself to our customer database so we will have your current information on file. This will allow us to send you tech tips, training, and event information via email.

WHAT’S NEW in RTA SOFTWARE?

Want to know what’s new in the latest update? You’ll find all the latest software changes here! This document is also available within the RTA software in the ‘About RTA’ screen.

ANNUAL USER’S CONFERENCE

Information about the next annual user’s conference. You can download a brochure with class details and full conference info and you can register online to attend the conference. Brochure and online registration are available a few months prior to the next conference.


RTA CLOUD HOSTED CUSTOMERS ONLY:

NEW HOSTED SYSTEM SURVEY

If your company has ordered a new cloud hosted version of RTA, complete this form to provide the names of your users and other pertinent information so that we may begin setting up your new server.