Driver Reporting is a standard part of most fleets due to DOT requirements. TheRTAsystem offers aDriver Reporting add-on moduleto help the shop and the drivers “communicate”. In many shops, the Vehicle Condition Report (VCR) or driver report is a dreaded, and sometimes heated, topic. Drivers complain about the equipment and how it operates. The shop complains about how the drivers abuse the vehicles. TheRTA Driver Reporting moduletakes the dread out of the process by allowing the driver to submit a VCR ticket electronically to the shop. This “kiosk” approach takes the guess work out of interpreting the VCR and what the driver is trying to describe. It also puts into a place a reporting mechanism from the Driver to Technician and then back to the Driver once the repairs have been done.
How does this work? The driver selects from a set of drop down options (user defined) to describe the problem with the equipment and then submits the ticket to the shop. The system looks for duplicate submissions so that the same problem is not repeatedly submitted. The shop manager can then take the ticket and assign it to a Work Order and technician.
Once the technician finishes the repairs, the system then reports back to the Driver that the repairs that have been completed. The next time the Driver clocks onto the system they are notified that the repairs have been done for their vehicle.