Change is hard. No matter the circumstances, or the work environment, rolling out new changes to a staff can be a difficult process. It can be even harder if employees aren’t properly prepared for the changes.
Fleet managers — get tips below on how you can successfully rollout new processes and changes to your fleet operation staff.
Clearly Communicate the Changes
When rolling out changes or new processes, it’s important for fleet managers to be clear about the adjustments. Managers should always start with the reason behind the changes. Let the operation staff know why the modification was needed. Then, list the benefits of the changes. How will making these alterations improve the fleet operation? How will they help the staff members? Finally, managers need to clearly explain what the changes are and how they will be implemented, and eventually executed. Each staff member should know how the new process will directly affect him or her.
Create a Schedule for the Changes
When unveiling new processes to their staff, fleet managers should have a schedule in place for the rollout of the changes. The more detailed the plan, the better. Having a timeline in place can help ease employees into changes and set clear expectations for when the new processes need to be adapted by.
Establish a Test Group
To help get buy-in from the entire staff, fleet managers should first rollout the new changes to a small group. This lets the test group work through the procedures, discover any issues or pain points, and allow the process to be altered before rolling out to the entire team. Showing the staff that the new processes have been tested, tweaked and proven will help instill confidence in the new changes.
Not all changes are going to be successful right away – or at all. For this reason, it’s important for managers to track the progress of the new processes. This can include monitoring when and how the changes are rolled out, how the staff is adapting to them, and any metrics based on the modifications. For example, how are workflows impacted, how is customer service affected, and what is the overall feedback from staff members? Having this information documented can help influence future decisions.
Follow Up, Ask for Feedback
As the new processes are rolled out, fleet managers should ask for continuous feedback from staff members. This will allow managers to stay connected to how the changes are being received, how they are affecting team morale, and any suggestions staff members might have about how to improve the new processes.
To learn how RTA Fleet Management Software can help your fleet operation enhance its efficiencies, contact us today to schedule a free demo.