Customer Support

We are here because of you, so we’ll always be here for you. Ask customers what sets RTA apart from its competitors and you’ll almost always hear about our “above and beyond” customer service.

Below, you’ll find several links to assist you with using RTA’s Fleet Management Software to its fullest. If you can’t find the answer you need, please submit a question to our customer support team here or call us at 1-800-279-0549 for a quick and thorough response.

Contact
Us

No phone menus. No email lost in cyberspace. Talk to a real person every time you call.

Get Started

Open a
Support Case

For your convenience, we have compiled answers to our most frequently asked questions. If you can’t find the answer you need, please submit a question to our customer support team. To troubleshoot during a call, our Support Team may offer Remote Technical Assistance.

Open Support Case

FAQs

Find answers to frequently asked questions about various aspects of the RTA Fleet Management Software. If you can’t find an answer to your question, please submit a Support Request and the RTA team will assist you right away.

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User
Manual

Get more information and instructions about using the various tools and offerings in RTA’s Fleet Management Software in our user manual.

Download

Software
Updates

What’s New in RTA’s Software? Track all of the latest changes and updates in the RTA software.

Download

Make A Recommendation

Would you like to see an enhancement to RTA’s Fleet Management Software? Access the Feedback Portal to record your requests and vote on existing ideas you would like to see prioritized. Many of the suggestions submitted by our clients have already been implemented!

Make Suggestions

Web
Portal

Need to make changes to the users in your RTA system? Log in and add new users or edit the permissions of existing users through the User Management Web Portal.

Log In

Download
Mobile App

Take RTA with you on your mobile device through RTA Mobile. Access Parts and Dashboard tools through the app when you download Android or iOS versions.

Download

New Host
System Form

If your company has ordered a new cloud-hosted version of RTA, complete this form to provide the names of your users and other pertinent information so RTA may begin setting up your new server.

Get Started

API Key
Request Form

Before you start using the RTA API, you must be a registered hosted or SaaS user, register your application, and obtain your API key. To do so, fill in the request form below. All API key requests are thoroughly reviewed and only primary and secondary contacts for a customer may request API keys.

Submit Form

RTA Cloud
Hosting

RTA Cloud Hosting Service Level Agreement
Effective: April 16, 2019

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Send us
Feedback

Welcome to RTA Feedback, our official discussion site for RTA Fleet Management Software. You’ll find topics on features, bugs, hosting, development, and general support here.

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Knowledge
Base

Search for documentation in our RTA Knowledge Base. Frequently asked questions, submit issues, and all other help at your fingertips.

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Training
Videos

The role-based basic training classes focus on training by your role. Instead of attending an entire 3-day basic training class, you can attend sessions that are targeted to your job function. This ensures each session you attend is essential to your daily work.

Register